Gorgias Pricing Explained (2026): What It Really Costs

How Gorgias pricing works

Gorgias prices its helpdesk primarily on ticket volume. Each plan tier includes an allowance of billable tickets per month, and you move up tiers — or pay overages — as your support volume grows. On top of the helpdesk plan, the Gorgias AI Agent (its automated resolution feature) is priced separately, charged per resolution.

The practical effect is that your bill is a function of how busy your store gets. That's fine in a steady month, but it means costs climb during launches, promotions, and peak season — exactly when cash is already tight.

The plan tiers

Gorgias offers a range of tiers aimed at different store sizes, from a starter plan for small stores up to advanced and enterprise plans. Exact prices and ticket allowances change over time, so always confirm current numbers on the Gorgias pricing page, but the structure is consistent:

• Entry tier: a low monthly price with a small monthly ticket allowance, suited to low-volume stores.
• Growth tiers: higher monthly prices with larger ticket allowances and more features unlocked.
• Advanced / enterprise: custom or high-tier pricing for large support operations, with the fullest feature set.
• Feature gating: some capabilities are reserved for higher tiers, so the plan you need may be set by features, not just volume.

The part that surprises people: AI Agent fees

The cost that catches many merchants off guard is the AI Agent's per-resolution pricing. Gorgias charges roughly $0.90 to $1.00 for every chat its AI fully resolves, billed on top of your helpdesk plan.

At low volume that's negligible. But if the AI resolves a few thousand conversations in a busy month, the per-resolution fees alone can rival or exceed the base subscription. Because the charge scales with success, the more you rely on automation, the more you pay — the opposite of how flat-rate automation usually works.

Other costs to budget for

Beyond plan and AI fees, a few things commonly affect the true cost of running Gorgias:

• Overages: exceeding your ticket allowance triggers extra charges, which is most likely during peak periods.
• Tier jumps: needing a single higher-tier feature can push you onto a much more expensive plan.
• Add-ons: channels like SMS or voice and certain integrations may carry additional cost.
• Reporting limits: history capped around 90 days can mean exporting or paying for longer retention if you need it.

A more predictable alternative

If predictability matters — and for most lean stores it does — the per-resolution model is the hardest part of Gorgias to budget around. This is where a different approach helps.

AI CEO from SlayCommerce bills flat plans through Shopify: a free intelligence tier, plus paid Command and Autopilot plans, with no per-ticket or per-resolution fees. Your cost doesn't rise just because you had a great sales month. And critically, that price covers far more than support — AI CEO automates customer email, inventory forecasting, pricing, order drafting, and profit reporting across the whole store. You're not paying per conversation; you're paying for an AI that runs the business.

It's worth being clear about the trade-off: Gorgias is a dedicated multichannel support desk and AI CEO is not, so if live-chat-and-SMS support is your core need, factor that in. But if you're weighing what you get for the money, AI CEO covers a much wider surface for a predictable price.